Conrad's Tire Express and Total Car Care
  • 11-Jan-2019 to 12-Mar-2019 (EST)
  • NE Ohio
  • Cleveland, OH, USA
  • $9
  • Hourly
  • Full Time

Cleveland and Akron locations - Hourly rate based on experience - competitive benefits package


SUMMARY

Provides superior customer service by performing both basic repair tech services, and assisting in both tire and service business sales.

All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect:

Key Competencies

Descriptors

1.       Customer Focus

 

Keeps the customer in mind at all times, proactively identifying and addressing concerns and needs. Seeks to provide quality service in order to build customer loyalty.

2.       Desire to Learn  

 

Actively seeks to build or acquire new knowledge in order to improve and develop skills.

3.       Interpersonal Effectiveness

Actively listens and communicates respectfully and effectively. Presents information in an engaging and understandable manner.

4.       Detail Orientation

 

Completes tasks accurately, thoroughly and with an eye toward quality, and in accordance with established processes and procedures.

5.       Reliability

 

Assumes personal responsibility for all aspects of work: quality, timeliness and results; seeking to complete tasks with little oversight.

ESSENTIAL JOB FUNCTIONS

Technical Functions

  • Perform all phases of auto & light truck tire services including: mounting, balancing, flat repair, rotation, diagnostics of tire wear and vibration by accurately utilizing the tire balancer and tire machine.
  • Perform tire related inventory functions including knowledge of tire lines, tire procedures, tire stock inquiries and shipping & receiving procedures.
  • Perform basic removal and replacement functions including: battery and basic filter installations, wiper blade, headlamps and small bulb replacement.
  • Perform LOF and visual inspections including: under hood, under car and wheel off.
  • Operate the following equipment acceptably and safely: tire machine, balancer, lube equipment, flat repair equipment, lifts, impact gun, torque wrench, tread depth gauge, grinder/wire wheel, micrometer, and all equipment necessary to perform the Repair Technician role.
  • Perform facility maintenance by following proper opening and closing procedures, housecleaning, and performing other general maintenance duties.
  • The company will provide " Air Impact Gun, flip sockets (standard & metric), valve stem puller, hubcap hammer, air gauge, tread depth gauge, safety glasses, torque wrench, flat repair tools, wheel lock removal kit and wheel weight hammer/puller.
  • The employee will need to have a screw driver set (standard & Phillips), vise grips, pliers (standard & needle nose), pair channel locks, basic socket set (standard & metric) " driver and basic tool box to hold all of the above.
  • Perform basic diagnostics including, but not limited to, recognizing noise or vibration problems after road testing.
  • Observe and follow all necessary safety regulations when operating machinery, equipment and tools.
  • Purchase and maintain the tools necessary to perform the various duties of the job.
  • Any other duties either necessary for customer service or perceived by or assigned to the job.     

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma; or six months to one year related experience and/or training; or equivalent combination of education and experience. Tire & Automotive; Sales & Customer Service; and Conrad's Express & Total Car Care Branch Operations knowledge and skills.

 Minimum training required:                              Basic Services

Starting and Charging Systems

 Automotive and/or tire knowledge and skills.

 Automotive maintenance; removal and replacement knowledge and skills.

 

  1. CUSTOMER SATISFACTION

 

  • Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines.
  • Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them.
  • Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.
  • Accurately answers questions both over the phone and at the store.
  • Determines and addresses the customer's needs, problems, complaints, requests, questions and deadlines in a business-like manner.
  • Presents a warm, friendly, knowledgeable and professional image to customers.
  • Builds a loyal customer base.
  • Directs the service department in the diagnosing of the customer's needs through the appropriate products and services.
  • Verifies with the service department that the appropriate services have been completed.
  • Sells tires, automotive accessories, service repairs and preventative maintenance to satisfy customer's needs.
  • Learns and maintains current product knowledge on all tires, service and other product lines that are represented, as well as, those of competitors.
  • Prepares accurate estimates and billings for customers.
  • Invoices customers using proper procedures for cash, charge, credit, employee, fleet and national accounts.
  • Knows, understands, and performs general service duties.

 LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.

 MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

 REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

 PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to work standing for extended periods of time or all day. Frequently moves, lifts and sets up tire and product displays up to 50 lbs. Regularly bends and crouches to maneuver underneath the hood or undercarriage of a vehicle to point out problems/repairs to customers. Occasionally unloads deliveries up to 50 lbs. Occasionally puts parts/tires away on multi-level shelving up to 50 lbs. Pulls parts/tires up to 50 lbs. when necessary. Regularly required to use hands/fingers to operate a cash register, keyboard, or telephone. Regularly required to use hands/fingers to operate small hand tools necessary to performing the duties of the mechanic or technician role. Regularly speaks and listens on the phone and in person, to customers and fellow employees.

 The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds.

 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles; and toxic or caustic chemicals. The employee is frequently exposed to risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and explosives.

 The employee regularly works between 45-50 hours per week. The employee regularly works Saturdays and occasionally works evenings. Travel between locations is occasionally required.

 Fast-paced work environment.

 The noise level in the work environment is usually loud.

 MISCELLANEOUS

  • Acceptable driving record, in line with the stated Company Policy, and valid driver's license in the state in which they are employed with the Conrad Companies.
  • The employee must comply with all aspects of Conrad's Drug Free Workplace Policy.
  • A background check is required as a condition of employment.

 This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Conrad's. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Conrad's Tire Express and Total Car Care
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